Cloud Migration Resources
Planning a Cloud migration? These resources can help you get started:
→ Dashboard Hub Cloud features – Review Cloud features and understand key differences between DC and Cloud.
→ Migration support from Appfire – Learn how we can help you migrate smoothly.
Time to resolution
Overview
Graphical representations help us to understand valuable and actionable information. Service management teams need to easily confirm whether they are meeting their organizations' service level agreements (SLAs), so they can take action before any breach occurs.
One key SLA is the time to resolution: How long it takes from the moment a request is logged in the system, until it is resolved.
This gadget displays the average time to resolution for all requests within a specified period. It involves all requests types in your service desk, and highlights the average time for all issues, and also for issues of the highest priority (or any other priority you decide to include).
This gadget is multi-project, so you can report across your whole portfolio of projects
You can also customize the color of the line segments for both, the line representing the issues with the selected priorities and the line for all the issues.
If you hold the pointer over the graph series line, it indicates the average time to resolution for all issues for each day.
Configuration
Name your gadget meaningfully, so everyone knows at a glance what it is about and when to use it. Fill out the rest of the fields as applicable, namely:
The datasource, where Current indicates the Jira Service Management instance where the app is installed.
Data based on either
The JQL (Jira Query Language) query or filter to filter the list of issues (see the JQL documentation). For example, to list all the issues of the project Teams in Space, use the clause
project = "TIS”. Remember that the gadget dynamically returns query results that are not fixed and may change over time.Or the projects and queues where the data comes from, remember that SLAs (Time to Resolution) can be found in Service Desk projects.
The priorities of the issues you want to differentiate from the rest of the issues.
The color for the “All Issues” line and for the selected priorities line.
The period of time you want to display in the time series of the graph.
Finally, indicate if you want to use the current settings for all the compatible gadgets in the dashboard. This option eases the pain of configuring one by one the rest of the gadgets with the same default configuration
Integrations
Dashboards
This gadget appears in the following dashboard: IT Service Management team template.