FAQ: Planning Poker for Jira

You can check the price here.

According to Atlassian’s pricing policy, apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum number of users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) in the same instance, you pay the 50-user price for apps.

To access the Planning Poker for Jira plugin, simply navigate to the left side menu within each project or board. Look for the app section and select the Planning Poker for Jira tab to access the dedicated dashboard. Additionally, you can also find the application conveniently located in the upper right corner of the native Board view.

Once installed, the Planning Poker will add a new menu item in the Jira top menu and project sidebar.

Jira top menu App > Planning Poker	Software project sidebar

Jira top menu App > Planning Poker	Software project sidebar
Open	Open

Planning Poker for Jira offers different user roles to ensure effective collaboration. During configuration, specific roles are assigned to users. Only moderators and estimators have the privilege to vote for issues, while spectators do not possess this capability.

If you find yourself unable to vote for issues in Planning Poker for Jira, it is recommended to review the Estimators configuration to determine your assigned role. By checking your role, you can understand the limitations and capabilities associated with your account in the Planning Poker session.

This error happens when it is not possible to set the custom field. In most cases, this is about Story Points field, which is by default not visible on the issue detail view. To fix this problem do the following steps:

1. Go to Project Settings.

2. Click Screens from the sidebar.

3. Click the Screen name of the needed Issue Type.

4. Add your field via the Select Field search box.

5. If you're using Issue New Layout, click on the Issue Layout.

6. Make sure the Story Points field is always visible.

In Planning Poker for Jira, the estimation process within a session is initiated by the moderator. When a new session is created, the moderator needs to manually select the first issue for estimation to commence. This process does not occur automatically. Consequently, participants in the session will see the message "Wait for the moderator to start" until the moderator selects the initial issue and officially begins the estimation.