App analytics

This is the documentation for JSU for Jira Cloud. If you are using JSU on Jira Server or Jira Data Center, see our JSU Server/Data Center documentation.

JSU Automation Suite for Jira Workflows captures analytics data and stores it in a private analytics database hosted by Amazon Web Services (AWS) in the United States of America. The app collects a limited amount of anonymized data to help us decide where to invest for future releases.

What data do we capture?

Tenant-related information (required by Atlassian)
JCMA migration data for detailed reporting
Error logs are stored in AWS for error analytics
Anonymized usage statistics are collected to help us make product and feature improvements

Events

Install	collected each time the app is installed
Uninstall	collected each time the app is uninstalled
License updated	collected each time the license is updated
Enable	collected each time the app is enabled
Disable	collected each time the app is disabled
Configuration (various)	collected when an operational behavior is modified by a user with any admin level permission, e.g. post function is added or updated, app-specific permissions are changed, or global configuration change
Active use (various)	collected when the app performs an operation that impacts the user experience directly as a direct result of user (of any role or permission) interaction, e.g. interacts with a survey, or updates an issue
Passive use (various)	collected when the app performs an operation that impacts the user experience indirectly as a result of user (of any role or permission) interaction regardless of the user’s perception of the impact of the action, e.g. a post function executes when a user transitions an issue
Scheduled event	monthly poll to collect the number of users of Jira products
Error	collected when an error is reported to a user describing the context and event of the error

See our Appfire Trust Center for more information on security, data processing, and privacy policies that are in effect for all Appfire apps.