Time Spent in 'Blocked' Status

Owned by Daniel Barrow
Last updated: Mar 28, 2024
2 min read

Scenario

You require a field that displays the amount of time an issue has spent in the “Blocked” status.

In this example, the workflow is configured so that an issue that is blocked uses a status of Blocked. In your Jira instance, the status that represents that an issue cannot proceed due to external issues may be different - just substitute your status value in the steps below!

Resolution

This solution uses the Time in Status custom field type which displays the total time an issue has spent with a specific status value.

 

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Steps to Create

1. Create a Time in Status custom field

  1. Log into your Jira instance as an Administrator.

  2. In the upper right corner of the window, click Settings ( ) and select Apps.

  3. In the left-hand sidebar, click Jira Misc Custom Fields.

  4. Click My custom fields and in the upper right corner click New custom field.

  5. Enter a name for your custom field and, optionally, a description.

  6. Select Time in Status and click Next.

  7. Select the screens to which the new custom field should be added. Click Next.

  8. Configure the field (Figure 1, right). Set the Status(es) to aggregate pulldown menu to Blocked (or select the status that represents an issue that cannot progress due to external issues).

  9. Click Save.

Figure 1 - Configure field

 

2. Configure Custom Field Context (Optional)

When a custom field is created, it is added to the selected screens, but it is also added to every issue type and every project. If a custom field should only be added to specific issue types and/or projects, you need to edit the custom field context.

  1. Open the custom field configuration:

    1. From the My Custom Fields page, click the Contexts link for the new custom field.

    2. Through the native Jira menus:

      1. In the upper right corner of the Jira window, click Settings ( ) and select Issues.

      2. In the left-hand panel, click Custom fields.

      3. Locate your new custom field in the list and click Action at the far right. Select Contexts and default value.

  2. Update the context for your custom field as necessary:

    1. To add a new context, click Add new context.

    2. To update the existing context, click Edit context or Edit Configuration.

    3. For specific steps on modifying contexts, see this page: https://support.atlassian.com/jira-cloud-administration/docs/edit-a-custom-field-context/

Figure 2 - Modify Context