Date of Initial Fix

Owned by Daniel Barrow
Last updated: Mar 28, 2024
2 min read

Scenario

You require a field that displays the date and time when an issue was initially marked as fixed or resolved.

In this example, the workflow is configured so that an issue is fixed/resolved when it is moved into the Closed status. In your Jira instance, the status that represents that an issue has been fixed may be different - just substitute your status value in the steps below!

Resolution

This solution uses the Transition Time custom field type which displays the date and time an issue was transitioned to a specific status.

 

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Steps to Create

1. Create a Transition Time custom field

  1. Log into your Jira instance as an Administrator.

  2. In the upper right corner of the window, click Settings ( ) and select Apps.

  3. In the left-hand sidebar, click Jira Misc Custom Fields.

  4. Click My custom fields and in the upper right corner click New custom field.

  5. Enter a name for your custom field and, optionally, a description.

  6. Select Transition Time and click Next.

  7. Select the screens to which the new custom field should be added. Click Next.

  8. Configure the field (Figure 1, right):

    1. From the Transition From Status pulldown menu, select Any (or select the status that immediately precedes your resolved status).

    2. From the To Status pulldown menu, select Resolved (or whichever status represents that issue being fixed).

    3. For Which Change? select Earliest.

  9. Click Save.

Figure 1 - Configure field

 

2. Configure Custom Field Context (Optional)

When a custom field is created, it is added to the selected screens, but it is also added to every issue type and every project. If a custom field should only be added to specific issue types and/or projects, you need to edit the custom field context.

  1. Open the custom field configuration:

    1. From the My Custom Fields page, click the Contexts link for the new custom field.

    2. Through the native Jira menus:

      1. In the upper right corner of the Jira window, click Settings ( ) and select Issues.

      2. In the left-hand panel, click Custom fields.

      3. Locate your new custom field in the list and click Action at the far right. Select Contexts and default value.

  2. Update the context for your custom field as necessary:

    1. To add a new context, click Add new context.

    2. To update the existing context, click Edit context or Edit Configuration.

    3. For specific steps on modifying contexts, see this page: https://support.atlassian.com/jira-cloud-administration/docs/edit-a-custom-field-context/

Figure 2 - Modify Context