Analytics

Owned by Pooja Gopalnaidu
Last updated: Aug 08, 2024 by Pooja Gopalnaidu
8 min read

Clone Plus for Jira app captures analytics data and stores this in a private analytics database hosted by Amazon Web Services (AWS) in the United States of America. The app collects a limited amount of data to help us to decide on where to invest for future releases. To improve the customer support experience, we do include the Support Entitlement Number (SEN).

For Server/Data Center, you can opt out at any point by turning off the analytics option on the configuration screen of the app.

Cloud

Events

Data

Events

Data

Install

Collected each time the app is installed. 

{
"event": {
"timestamp": "2021-05-27T18:09:27.290Z",
"created_at": "2021-05-27T18:09:27.290Z",
"id": "60afe0574984ef0001e4cdfb"
},
"eventInfo": {
"type": "installed"
},
"hostInfo": {
"clientKey": "f35a2e3151-ffca0-31w39d-a2618-214wse21213",
"baseUrl": "https://bobswift17.atlassian.net"
},
"pluginInfo": {
"links": {
"marketplace": [
{
"href": "https://marketplace.atlassian.com/plugins/org.swift.jira.clone-plus%22
}
],
"self": [
{
"href": "https://bobswift17.atlassian.net/rest/atlassian-connect/1/addons/org.swift.jira.clone-plus"
}
]
},
"host": {
"product": "JIRA"
},
"lastUpdated": "2021-05-27T18:09:24Z",
"state": "ENABLED",
"version": "1.0.5-AC",
"key": "org.swift.jira.clone-plus",
"installedDate": "2021-05-27T18:09:22Z"
}
}

Enable

Collected each time the app is enabled.

{
"event": {
"timestamp": "2021-05-19T07:53:30.302Z",
"created_at": "2021-05-19T07:53:30.302Z",
"id": "60a4c3fa7240750001a754a2"
},
"eventInfo": {
"type": "enabled"
},
"hostInfo": {
"clientKey": "5e24888b-c530-3095-841f-d48890d4f841",
"baseUrl": "https://bobswift17.atlassian.net"
},
"pluginInfo": {
"links": {
"marketplace": [
{
"href": "https://marketplace.atlassian.com/plugins/org.swift.jira.clone-plus%22
}
],
"self": [
{
"href": "https://bobswift17.atlassian.net/rest/atlassian-connect/1/addons/org.swift.jira.clone-plus"
}
]
},
"host": {
"product": "JIRA"
},
"lastUpdated": "2021-05-19T07:53:17Z",
"state": "ENABLED",
"version": "1.0",
"key": "org.swift.jira.clone-plus",
"installedDate": "2020-11-23T05:10:03Z"
}
}

Disable

Collected each time the app is disabled.

{
"event": {
"timestamp": "2021-05-11T05:25:58.564Z",
"created_at": "2021-05-11T05:25:58.564Z",
"id": "609a15668bc770000124c080"
},
"eventInfo": {
"type": "disabled"
},
"hostInfo": {
"clientKey": "a1327ff1-bab3-3735-b2b0-95136c8f972b",
"baseUrl": "https://bobswift17.atlassian.net"
},
"pluginInfo": {
"pluginsVersion": "1001.0.0.SNAPSHOT",
"license": {
"supportEntitlementNumber": ""
},
"pluginKey": "org.swift.jira.clone-plus"
}
}

Uninstall 

Collected each time the app is uninstalled.

{
"event": {
"timestamp": "2021-05-19T22:44:56.310Z",
"created_at": "2021-05-19T22:44:56.310Z",
"id": "60a594e82ebea70001914ed4"
},
"eventInfo": {
"type": "uninstalled"
},
"hostInfo": {
"clientKey": "12321132-awsssd07-392g76-96f3-4d3abdee211321b83e",
"baseUrl": "https://bobswift17.atlassian.net"
},
"pluginInfo": {
"pluginsVersion": "1001.0.0.SNAPSHOT",
"license": {
"supportEntitlementNumber": ""
},
"pluginKey": "org.swift.jira.clone-plus"
}
}

Server/Data Center

Events

Data

Events

Data

Install

Collected each time the app is installed. 

{
"event": {
"timestamp": "2019-03-26T04:27:48.279Z",
"created_at": "2019-03-26T04:27:49.210Z",
"id": "5c99aa45d5712400016d57bc"
},
"eventInfo": {
"type": "install"
},
"hostInfo": {
"hostVersion": "7.13.0",
"hostEdition": 100,
"hostIsEvaluation": false,
"hostIsDataCenter": false,
"hostSEN": "SEN-L13252795",
"hostServerId": "BMTF-KBHH-UBTA-34C5",
"jiraSoftware": {
"hostLicenseType": "DEVELOPER",
"hostMaxUsers": 100,
"hostSEN": "SEN-L13252796"
},
"hostMaxUsers": 100,
"hostLicenseType": "DEVELOPER"
},
"pluginInfo": {
"pluginKey": "org.swift.jira.clone-plus",
"isUnlimitedUsers": true,
"pluginVersion": "6.5.0-SNAPSHOT",
"pluginLicenseError": "NONE",
"isDataCenter": false,
"isEvaluation": false,
"isSubscription": false,
"pluginLicenseType": "COMMERCIAL",
"isMaintenanceExpired": false,
"pluginLicenseSEN": "SEN-10324377"
}
}

Uninstall 

Collected each time the app is uninstalled. 

License added

Collected each time the app license is added. 

License updated

Collected each time the app license is updated. 

Global configuration 

Collected when the administrator changes the global configuration of the app.

Clone Plus configuration

Collected when the administrator changes the clone plus properties from the configuration screen of the app. 

Clone Plus operation

Collected when a user performs clone operation on any issue.

Bulk clone

Collected each time a user performs the bulk cloning operation.

Cloud migration

Collected each time the global configurations of the app or clone operation(s) data is migrated to cloud.

Log a request with our support team.

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