This page is about Canned Responses Pro Templates for Jira Cloud. Using Server or Data Center? Click here.

Welcome to Canned Responses Pro Templates for Jira! We’re happy to see you here.

Canned Responses (CR) allows you to save time by creating dynamic templates for issues and repetitive tickets. Templates can consist of formatted text, links, images, or dynamic variables that allow you to get value from custom fields on the fly. This makes templates more flexible and useful for different teams and projects. Customize signatures and automate actions, and keep an eye on your team's activity via the Insights Panel, which shows detailed statistics and reports.

This page contains step-by-step instructions on how to install Canned Responses Pro Templates for Jira.

Before You Begin

How to Install Canned Responses Pro Templates for Jira

Installing Canned Responses is like installing any other Jira app (see Managing add-ons in the Jira documentation).

  1. Log in to your Jira Cloud instance as a Jira Administrator.

  2. Select the Jira Settings cog in the top right of your Jira instance and select Apps. The Find New Apps page displays.

  3. Type Canned Responses Pro Templates for Jira in the search field and press Enter.

  4. Click Try it free to install your app.

  5. Click Start Free Trial. A confirmation message displays once it installs successfully.

Canned Responses needs cookies! Make sure to allow all cookies in your browser settings. This is needed for the Canned Responses section to be displayed in your Jira.

Before You Continue

We highly recommend users install the companion browser extension for Canned Responses. Installing the extension allows for simple integration with the Jira interface, support for additional screens, and extended functionality that bypasses Jira's limitations.

Click here to learn more about the extension and enjoy better integration of Canned Responses with Jira Cloud!

Next Steps

All set! Check out the Quickstart page to get started with Canned Responses Pro Templates for Jira.