Provide as much information as possible, and add screenshots if there’s an error in Jira’s UI or in the browser console. Also mention the browser, operating system, and version of your Configuration Manager for Jira (CMJ) app.
Create a Support Zip
When filing an issue, you’ll need to create, save, and attach a Support Zip which contains information about your Jira system. This will help our support engineers troubleshoot the issue.