Upgrade to the latest Atlassian release of the Jira software version 9.4.11, 9.10.2, 9.11.1 or higher, which includes the MySQL 8.x fix, and the ActiveObjects library upgraded to version 5.0.3. Refer to Issues resolved in 9.4.11.

Tickets Created vs Resolved for Last 60 Days (Trend)

Owned by Nisha Shantilal
Last updated: Oct 31, 2023
2 min read

Report purpose: Determine the Number of tickets being created vs number of tickets getting resolved. Helps to identify if the capacity is enough to support the demand.

Instructions

The report is created using Reports and Timesheets for Jira add-on

  1. Go to Jira → Reports and Timesheets → Custom Report

  2. Change the report type to Trend

  3. In the next screen, Created/Resolved is selected by default in the Field drop-down

  4. In the Date range drop-down, select “Last N Days” and in the box enter number 60

     

  5. In the Interval drop-down, select Daily for a daily trend or Weekly for a week-by-week trend

     

  6. In the Output format drop-down, select Bar/Line/Table depending upon your requirement. For this example, we selected Line

     

  7. Click Run to view results

    Related articles