Tickets created vs resolved

Report purpose: Determine the Number of tickets being created vs number of tickets getting resolved. Helps to identify if the capacity is enough to support the demand.

Instructions

The report is created using Reports and Timesheets for Jira app

1. Go to Jira > Reports and Timesheets > Custom Report

2. Change the report type to Chart > Line

3. Click on the fields in the left hand side fields selector to add them to the report

   1. X-Axis => Dates: Created.

   2. Click on the Field settings icon for Created date field

      1. Select a date format for Created date. For example,

         1. for daily count, Format = MMM dd, yyyy

         2. for weekly count, Format = w [week of year]

         3. for monthly count, Format = MM, yyyy

      2. Select the desired date range

   3. Y-Axis => Common: Count of Issues

      Open

      

4. Click on Add another Axis

5. Click on the fields in the left hand side fields selector to add them to the report

   1. X-Axis 2 => Dates: Resolved.

   2. Click on the Field settings icon for Resolved date field

      1. Select the same date format for Resolved date that was selected for Created date

      2. Select the same date range for Resolved date that was selected for Created date

   3. Y-Axis 2 => Common: Count of Issues

      Open

      

       

6.  

    

7. Click Run