Upgrade to the latest Atlassian release of the Jira software version 9.4.11, 9.10.2, 9.11.1 or higher, which includes the MySQL 8.x fix, and the ActiveObjects library upgraded to version 5.0.3. Refer to Issues resolved in 9.4.11.

Ticket volume by support channel

Owned by Nisha Shantilal
Last updated: Oct 21, 2023
1 min read

Report purpose: Determine the Number of tickets coming in for support via different Channels

Instructions

The report is created using Reports and Timesheets for Jira app

  1. Go to Jira > Reports and Timesheets > Custom Report

  2. Change the report type to Chart > Bar

  3. Click on the fields in the left hand side fields selector to add them to the report

    1. X-Axis => Service desk: Request Channel Type.

    2. Y-Axis => Common: Count of Issues

       

  4. Click Run