Ticket volume by support channel

Report purpose: Determine the Number of tickets coming in for support via different Channels

Instructions

The report is created using Reports and Timesheets for Jira app

1. Go to Jira > Reports and Timesheets > Reports > My Reports > Create new Report.

2. The Report Designer interface opens when you create a report using a template or build one from scratch. To create a new report, click Create new Report. For more information, refer to Report Templates.

3. Change the Report type to Chart > Bar

4. Click on the fields in the left hand side fields selector to add them to the report

   1. X-Axis => Service desk: Request Channel Type.

   2. Y-Axis => Common: Count of Issues

      Open

      

       

5. Click Run

Open