Enable detailed logging

Owned by Tuncay Senturk
Last updated: Apr 17, 2024 by Derya Özdemir
1 min read

This page is about Assets & Inventory Plugin for Jira DC. Using Cloud? Click here.

Appfire add-ons contain detailed logs that help us to identify and locate any problems you may encounter while using our products. In Jira, detailed logging is disabled for add-ons by default.

This guide explains how to enable detailed logging for Appfire products within Jira.

Prerequisites

  • JIRA Administrator permissions

Step-by-step guide

  1. Log in to Jira as an Administrator.

  2. Navigate to Administration > System > Logging and Profiling.

  3. Under the Default Loggers section, click Configure logging level for another package.

  4. Set Package name as inventoryplugin.

  5. Set the Logging Level to DEBUG.

  6. Click Add to confirm the changes.

Important Notes

  • Changes to logging levels are temporary and will be reset upon server restart.

  • Enabling DEBUG logging generates a significant amount of data. To avoid large log files, it's recommended to:

    • Enable logging only when reproducing an issue.

    • Change the logging level back to INFO or WARN after sharing relevant logs.

Access Jira logs

Jira logs are located at: <JIRA_HOME>/log/atlassian-jira.log

Alternatively, you can use the free Last Log for Jira plugin to view logs directly from the JIRA administration page, eliminating the need for SSH, Remote Desktop, or FTP access.