Custom fields are not properly created

Owned by Jonathan Muse
Feb 24, 2021
1 min read

Problem

When creating a new Activity, the issues' custom fields are not filled with their proper values.

Solution

This operation is very sensitive and requires to be very cautious in terms of configuration. There are several conditions for which custom fields are not imported, please read carefully. 

Gaia Activity only support JIRA native custom fields

Several custom fields are developed by third party or plugins. These custom fields are not natively supported. We do offer to analyze to support them as extra service development. Contact sales on this matter.

Make sure that your Project Configuration is valid regarding custom fields

To be able to fully import your custom fields, you must make sure these conditions are followed:

    • The custom field shall be associated with the applicable issue type in the project you are creating
    • The custom field context is set to global