Frequently Asked Questions
Do you have questions about 7pace Timetracker? Review the following articles for answers to specific app questions.
- 7pace Timetracker Documentation Space and Support Portal FAQ
- 7pace Timetracker for Azure DevOps Pricing Increase FAQ
- Running DevOps with a load balancer Timetracker configuration
- "Timetracker is taking longer than expected to load" troubleshooting guide (on-prem only)
- 7pace Timetracker API's
- Importing time (worklogs) into 7pace Timetracker
- 7pace Timetracker migration questions
- How to limit users based on roles, hide or make visible records from other users
- Find users and work items without tracked time
- Subscription/Licensing Questions
- What is the Service Account used for?
- 7pace Timetracker Reporting and API common errors and states. Why is my Reporting or API not working?
- Work Item Automation Questions - How to utilize Completed and Remaining work, Original Estimate, Effort and Pace
- Why am I seeing "This door is locked" when trying to access pages within Timetracker?
- Time / 7pace Timetracker Tab / Start Tracking Button Missing Questions
- 7pace Timetracker "taking longer than expected to load" questions
- Timetracker displays that a work item does not exist or that I do not have permissions to read it
- Why do some budgets on Times Explorer display with an exclamation mark ("!") before the name?
- Why am I getting a message saying "Error calling DevOps API. Provided application token signature is not present or is invalid" in an on-prem deployment of Timetracker?
- Windows app pairing questions
- How do I change the date format and timezone in 7pace Timetracker?
- Why is my new user's name not appearing in the list of users throughout Timetracker or when I try to import their time?
- Information on 7pace Timetracker’s use of cookies
- Who are 7pace Timetracker's Service Providers?
- 7pace Product Support
- Authorization and Token Questions