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Comala Document Management Data Center | Configuring Mail service for Confluence

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💡 INTERNAL ONLY - DOT NOT SHARE WITH CUSTOMERS

Problem

Issue on workflow .
Workflow has been verified and the send-email trigger has been specified.
However, no email was sent upon the trigger condition being met.

Solution

  1. Login to Confluence as Admin

    image-20240522-225628.png

  2. Go to Settings > General Configuration >

    1. Select Mail Queue :

      image-20240522-225924.png

      If there’s nothing here, most possibly the mail service does not works, or Mail Servers is not configured.

    2. again, go to Settings > CONFIGURATION . Mail Servers
      configure new by selecting Add New SMTP Server

      1. e.g picture below is using gmail service :

        image-20240522-230209.png

Tips
How to generate an app password from Gmail

Login to your Gmail account and type App password on the search bar.

image-20240522-230435.png

Generate App password

image-20240522-230758.png

Supply this App password on the configuration step above.

article : sign in with app password

Troubleshooting

  1. Test sending out mail
    wip 1
    wip 2

    image-20240523-212525.png

  2. enable mail debugging - https://confluence.atlassian.com/confkb/enable-mail-debugging-mode-in-confluence-data-center-and-server-1155157508.html

    image-20240523-212559.png

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