Overview
Configuring the channels where you support users is critical to getting the most out of Helpdesk+.
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Adding to channels
Navigate to the channel you want to use to support users
Type @helpdesk.
Hit Enter.
Click the button Add to Channel.
Select Support Channel Type
Locate the message. How would you like to use HelpDesk+ on this channel?
Click the Configure button in the Support Channel section.
Configure Request Types
Type /helpdesk configure.
Choose your ticket types - choose one or more request types or all from one or more service desks.
Click Submit.
Test it out by typing /helpdesk.
Auto-Remind
Enable auto-reminder to remind users automatically to create requests when they write to your support team.
Type /helpdesk configure.
Click the checkbox next to Auto Create.
Save the settings.
Auto-Create
Enable auto-create to automatically create an issue for each message sent to your support channel.
Auto-Create only works when a single issue type is configured, and the issue must have only the required field.
Type /helpdesk configure.
Choose a single request type.
Click the checkbox next to Auto Create.
Save the settings.
Welcome Message
Type /helpdesk configure.
Click the Settings button under Advanced.
Click the Configure button under the Welcome Message heading.
Add your custom message.
Save the settings.
Quick Create Emoji Mapping
Type /helpdesk configure.
Click the Settings button under Advanced.
Click the Configure button under the Quick Create heading.
Choose a request type from the dropdown.
Choose an Emoji to map to the request type.
Save the settings.