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When opening a Salesforce Object, I get a [Invalid string length] component error.

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\uD83E\uDD14 Problem

When utilizing the server package, an [Invalid string length] component error occurs upon opening a Salesforce object that includes the connector Next-gen comment component in its page layout.

image-20240514-162139.png

\uD83C\uDF31 Solution

Review whether you have added the Next-gen component to all objects/pages, including those that were not originally intended to have them, and remove the component from the page layout of those objects.

If the issue persists after following this troubleshooting recommendation, please contact us through the support portal and submit a support ticket. A support engineer will assist you with resolving this matter.

Please include in your ticket the following:

HAR file with the error

  • Open the Developer Tools in your browser

  • Go to the Network tab

  • Replicate the error a couple of times.

  • Export the HAR file (by clicking on the small Download icon in the Developer Tools window) 

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