Using auto-create enables you to have the HD+ bot create a ticket for each message posted to a certain channel. For example, an onboarding channel might have this enabled to create a ticket to perform onboarding steps for a new employee.
What to Know:
You can only have one auto-create option per channel
You cannot use auto-create and auto-response in the same channel
Enabling Auto Create
Invite the Helpdesk+ bot to the channel you want to configure
Type
/helpdesk configure
Click the Support Channel configure button
Select exactly one issue type
Click the checkbox next to Auto Create
Click Submit
Now, each time a user sends a message to that channel, a ticket will be created using the configured issue type.