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Configure fields displayed in agent channel alerts

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You can control the fields displayed in Slack when your agents are notified about support requests in your agent channels.

What to know

  • Displayed fields are defined per channel

Configuring fields

Configure the fields displayed in Agent alerts to provide the information your team needs.

  1. Type /helpdesk configure

  2. Click the configure button in the Fields to Show section.

  3. Choose the fields you would like to display

  4. Click the Submit button

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