Overview
Creating a channel in Slack to discuss a specific Jira issue is a great way to keep your team in sync.
Dedicated channels can be created from Slack or Jira.
Images, files, and messages are automatically synced back to Jira.
You can disable sync and mark messages you want to send back to Jira with an Emoji.
Link an existing channel to an issue to track all conversations that occurred with a Slash Command.
Automatically archive slack channels when issue resolution is set.
Creating a dedicated channel from Slack
Click the View button on a Jira ticket message in Slack.
Click the Create Discussion button on the ticket message.
Update the Slack channel name (optional).
Click the green Submit button to create your Slack channel.
Discuss your issue in the new Slack channel.
Creating a dedicated channel from Jira
From a Jira ticket, click the Open Slack. Discussion link in the left column.
Click the Create Discussion button.
Click the Join Discussion in Slack button.
Discuss your issue in the new Slack channel.
Auto-archive dedicated channels after issue resolution
You have the option to automatically archive a dedicated channel once issues are resolved and transitioned to the "green" status in Jira.
Click the View button on a Jira ticket message in Slack.
Click the Create Discussion button on the ticket message.
select Archive Channel when Resolution is set under additional options.
click the green Submit button.
Link existing issue to a Channel
In an existing channel use the Slash Command /jira-plus link issuekey-123.
That channel will become auto-synced with that issue.
All messages in channels, including files and images, get automatically synced with Jira.
You can disable auto-sync and use the :pin: emoji.
You can unlink that channel with the slash command /jira-plus unlink issue key-123.
Using dedicated channels
Default settings
Sync Enabled - all messages (including files, images, and videos) in your Slack channel are automatically sent to Jira.
Notifications Enabled - the channel is notified when the issue is updated in Jira.
Manually Disable sync in the channel and use Push Pin Emoji to add messages.
Disabling Automatic Sync by default
This is a global setting for everyone in your Slack workspace. Access to this setting may be restricted.
Go to Settings.
Check the box disable automatic Slack channel comment synchronization.
Additional Configuration in Jira Cloud
The dedicated channel functionality can be customized for Jira Cloud users to support additional use cases. This configuration is done in our free Jira Cloud companion app.
App Configurations
The following configurations can be set at a global or per-project level.
Welcome message - send a message to all dedicated channels to share policies, best practices, etc
Custom Slack channel name - use variables like issue key, project, priority, and more to create dynamic channel names.
Default to private - default to a private channel in Slack.
Auto invite users - select users to invite to the channel automatically.