Skip to end of banner
Go to start of banner

How to resolve the error, "Remote error: reporter: Field 'reporter' cannot be set" in the Create on Transition app

Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 14 Next »

This article explains how to resolve the reporter field error when using the sub-task post function in the Create on Transition for Cloud app. 

Instructions

  1. Log in as a Jira Administrator and click> Projects.
  2. Select the required project and click Project Settings.
  3. Select the required workflow and click Edit to view the transitions associated with the workflow.
  4. Select a transition and click Post-Function from the box on the right.
  5. Click Add post function, select Create Sub-task from the list and click Add.
  6. Below is the Create sub-task post function configuration:

  7. Publish the workflow. 
  8. In order to test, create a sample ticket. For example, with issue type as "Improvement" and perform the transition to In Review status.
  9. Check the transition logs by navigating> System > Transition Logs.

  10. To resolve the Remote error, edit the respective project permissions and modify the reporter permissions by associating the Modify Reporter permission to a Group as shown below:. 

  11. Create an Improvement request and change the transition to IN REVIEW status as per the configured post-function.
  12.  Sub-task gets created with Issue links as relates to as shown below:

  13. Output in the transition log, after the transition is:


  • If you are installing the app Create on Transition for the first time, the above error is observed and can be resolved by adding required permissions to the Group.
  • No labels