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How to resolve the error, "Remote error: reporter: Field 'reporter' cannot be set in the app Create on Transition"

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This article explains how to resolve the reporter field error while creating a sub-task in the app, Create on Transition on Cloud instance.

Instructions

  1. Ensure you have the app, Create on Transition, installed before performing the below steps.
  2. Log in as a Jira Administrator and click> Projects.
  3. Select the required project and click Project Settings.
  4. Select the required workflow and click Edit to view the transitions associated with the workflow.
  5. Select a transition and click Post-Function from the box on the right.
  6. Click Add post function, select Create Sub-task from the list and click Add.
  7. Below is the Create sub-task post function configuration:

  8. Publish the workflow before performing the transition. 
  9. In order to test, create a sample ticket with issue type as "Improvement" and perform the transition to In Review status.
  10. Check the transition logs by navigating> System > Transition Logs.

  11. To resolve the Remote error, modify the reporter permissions by adding to a Group as shown:

  12. Create an Improvement request and change the transition to IN REVIEW status as per the configured post-function.
  13.  Sub-task gets created with Issue links as relates to as shown below:

  14. Output in the transition log, after the transition is:


If you are installing the app Create on Transition for the first time, the above error is observed and can be resolved by adding required permissions to the Group.
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