Description
We create a flowchart that documents our support workflow.
Steps
- Create a new page.
- Enter {flowchart and select the flowchart macro. Alternatively, from the toolbar at the top, click Insert more content > select Other macros from the drop-down list > search for Flowchart macro in the Search bar
- Copy the code block mentioned in the example below and paste it in the macro body.
- Click Save to publish the page.
Source
"Internal" [fillcolor=lightgrey] "Customer" [fillcolor=lightgrey] "Support email" [fillcolor=cadetblue1] "Confluence Questions" [fillcolor=cadetblue1] "Atlassian Answers" [fillcolor=cadetblue1] "Code fix & test" [fillcolor=lightpink2] "Commit" [fillcolor=lightpink2] "Bamboo build" [fillcolor=lightpink2] "EAP snapshot" [fillcolor=lightpink2] "Confluence release notes" [fillcolor=lightpink2] "Release process" [fillcolor=palegreen] "Customer" -> "Support email" -> "JIRA issue open" "Customer" -> "Confluence Questions" -> "JIRA issue open" "Customer" -> "Atlassian Answers" -> "JIRA issue open" "Customer" -> "JIRA issue open" [label = " preferred"] "Confluence release notes" -> "EAP snapshot" -> "JIRA issue resolved" "Internal" -> "JIRA issue open" -> "JIRA issue in progress" [label = " bug, improvement "] "JIRA issue open" -> "JIRA issue triage" [label = " support request "] "JIRA issue triage" -> "JIRA issue triage" [label = " customer feedback loop"] "JIRA issue triage" -> "JIRA issue open" [label = " bug, improvement "] "JIRA issue in progress" -> "Code fix & test" "JIRA issue in progress" -> "Quality review" [label = " fixed"] "Quality review" -> "JIRA issue resolved" [label = " snapshot"] "JIRA issue triage" -> "JIRA issue resolved" [label = " answered, resolved locally, duplicate"] "JIRA issue resolved" -> "Release process" "JIRA issue resolved" -> "JIRA issue closed" "Code fix & test" -> "Commit" -> "Bamboo build" -> "Quality review" "Quality review" -> "Confluence release notes" "Other JIRA issues" -> "Release process" "Release process" -> "JIRA issue closed"
Diagram
