This article explains how to resolve the reporter field error while creating a subtask in the app Create on Transition on Cloud instance.
Instructions
- Make sure to install the app Create on Transition before performing the below steps.
- Log in as a Jira Administrator and click
→ Projects. - Select the required project and click Project Settings.
- Select the required workflow and click Edit to view the transitions associated with the workflow.
- Select a transition and click Post-Function from the box on the right.
- Click Add post function, select Create Sub-task from the list and click Add.
- Below is the Create sub-task post function configuration:
- Publish the workflow before performing the transition.
- In order to test, create a sample ticket with issue type as "Improvement" and perform the transition to In Review.
- Check the transition logs by navigating→ System → Transition Logs.
- To resolve the Remote error, modify the reporter permissions by adding to a Group as shown:
- Create an Improvement request and change the transition to "IN REVIEW" as per the configured post-function.
- Subtask gets created with Issue links as "relates to" as shown below:
- Output in the transition log, after the transition is:
If you are installing the app Create on Transition for the first time, the above error is observed and can be resolved by adding the permissions to the Group.