💡 THIS IS AN INTERNAL ARTICLE
This article explains comprehensive troubleshooting steps and the root cause of the issue where Excel for Confluence is stuck at 0%.
Issue Description
During the migration process to the cloud of the Excel for Confluence app, it has been observed that the migration progress may encounter a stall at 0%. It is noteworthy, however, that despite this apparent stagnation, all data is successfully migrated to the cloud.
Reason
The migration process may encounter a 0% progress stall for new users to our cloud Excel app. Specifically, during the S2C migration, the appProperties migration may fail, resulting in the migrationStatus being erroneously set to "Progress." Consequently, the migration appears to be continuously in progress at 0%.
The workaround is to update the migrationStatus to "Done", effectively resolving the issue and ensuring a seamless migration experience for affected users.
Kindly communicate with the FUSE team to get more insights into the migrationStatus flag.