Verify the settings of the task mode custom field (Jira Admin permissions needed).
- Go to Jira Administration > Issues
- Select Custom fields on the left
- Find the task mode field
- Go to Actions > Configure
- Verify the following settings
- Go to Edit Options
make sure all four period modes are listed and enabled - Change applicable contexts for the scheme
Ensure the fields are available for all issue types and the context is global
- Go to Edit Options