WIP: How to map the Salesforce Account Address to a custom field in Jira.

Due to compatibility issues, this feature is not supported out-of-the-box with our Connector. However, with the following workaround using the Salesforce Formula Field (text) method & a customized syntax (as the Salesforce Location data type is incompatible with Text), we can map our Salesforce Account Address with a custom field in Jira.

\uD83D\uDCD8 Instructions

1. Create a Salesforce Formula Field (Text) to reference the Account Address (we have a similar use case on the following documentation https://apps-docs.servicerocket.com/salesforce-jira/mapping-account-name-to-a-jira-custom-field)

2. In the syntax, referencing the Account Address throws an error due to incompatibility

   

3. Therefore a workaround using custom syntax like this article can be used (We used “, “ instead)

   

4. Map the new formula field to your Jira custom field.

   

5. The field value should be synced accordingly.

   1. Salesforce:

      

   2. Jira: