NoClassDefFoundError instantiating the module for plugin 'plugin.tts'

This page is for Time to SLA Data Center environment

Symptoms

Environment:
Jira version: 7.13.1
Time to SLA version: 10.10.0
Automation Jira Lite version: 7.1.2

Error Log

Detected an error (NoClassDefFoundError) instantiating the module for plugin 'plugin.tts' for module 'tts-sla-threshold-breached': com/codebarrel/automation/api/thirdparty/EventTriggerRuleComponent. This error is usually caused by your plugin using a imported component class that itself relies on other packages in the product. You can probably fix this by adding the missing class's package to your <Import-Package> instructions; for more details on how to fix this, see https://developer.atlassian.com/display/DOCS/NoClassDefFoundError .

Resolutions

Go to the Manage apps
Choose Time to SLA app
Click on the apps module enabled

Disable the “tts-sla-threshold-breached“ module

Disable the module will affect the integration of Time to SLA with the app.
Kindly make sure the app installed does not have the integration with the Time to SLA app.