Within Time to SLA, you can:
Migrate your Legacy SLA configurations to Next-Gen SLA Configurations.
On this page, you will learn how to migrate SLA configurations to Next-Gen SLA configurations.
Prerequisites
We highly suggest trying out these steps in a pre-production environment first. Also, upgrading the Time to SLA plugin to v. 10.5.0+ is strongly suggested.
Steps
Please take a backup of your SLA configurations by taking an /wiki/spaces/TTSToggle/pages/10389381 before upgrading TTS.
Please run the TTS integrity checker and make sure that everything is good to go (Time to SLA menu > Integrity Checker).
Please upgrade TTS to the 10.5.2 version.
Navigate to Time to SLA > SLAs and click Migrate Legacy SLAs.
Select your SLAs or leave them as is to migrate all of your SLA configurations.
Sit back and let the migration tool do its job.
You can revert your Next-Gen SLAs to legacy SLAs using the Revert Migrated SLAs button in Time to SLA > Settings > Support Tools.
Please don't forget to update Time to SLA to the latest version when the migration is completed!
There will be a report presented on the screen if an error occurs during migration. Don't worry, the legacy SLAs will be available and you won't lose SLA data. You can always get in touch with the support team and request assistance.