Quickstart Guide

We are excited that you want to learn how to use Time to SLA for Jira!

This 7-step guide will cover the key concepts you need to know to get started, assist you in setting up your first SLAs, and get you ready to serve your customers with powerful SLAs, customizable notifications, and limitless reports.

Step 1. Create unique Calendars for each team

Your next stop is the Calendars menu. Time to SLA offers advanced customization of calendars, which means you can create as many calendars as you want for your dynamic teams.

Time to SLA comes with a 24/7 working hours calendar, so feel free to use it if you don’t want to set your own hours.

Before proceeding to the next step, go to Settings and pick your time zone. This will ensure that Time to SLA can make accurate calculations.

Step 2. Create your first SLA

Drum roll, please… 🥁

With your user permissions and calendars set in place, it’s time to create your first SLA!

Once you’ve created the first one, don’t stop there, as you can create and manage an unlimited number of SLAs. Create the next one, and then the next one, and then the next...

Before you move on to the next step, don't forget to:

• Go to your issues to see the SLA Panel in all its glory.
• To learn more about the SLA Panel, go to our handy guide, The Anatomy of an SLA Panel.

Then, go to Settings and personalize your SLA Panel to fit your unique needs.

Step 3. Add SLA notifiers

You never have to worry about missing deadlines thanks to Time to SLA’s highly customizable notification system. After creating your SLAs, it’s now time to set your notifications to keep people informed of what they need to know.

Did you know that you can associate any of your goals with specific notifications? Keep an eye out for the Associate with goals function. The possibilities are truly endless.

Step 4. Check your customer portal settings

Your SLAs may be up and running, but you also need to be on the same page with your customers regarding who can see what and when. You can set which SLAs will be visible to your customers on the customer portal based on their request types.

Step 5. Recalculate your SLA data

Let’s say you used another SLA management tool before and now want to see your new SLAs on your existing issues as well. To make that happen, you need to recalculate your SLA data.

While you’re at it, learn more about the recalculation function, which will come in handy in many other scenarios.

Step 6. Add gadgets

It’s time to create a dashboard to suit your SLA needs.

It would be a waste if you couldn't make the most of it. The good news is that there are numerous Time to SLA gadgets that you can utilize to get your dashboard experience to the next level.

To begin, we recommend adding the Periodic Met vs. Exceeded SLA Chart Gadget, which displays weekly or monthly SLA figures as a bar chart by status. But, of course, don’t stop there.

Step 7. Create reports (whenever you need them)

Congratulations, you’ve made it to the last step!

You can now learn how to create reports, as measuring your success in SLA management is just as important as tracking your SLAs. With Time to SLA, you can create highly configurable reports and report subscriptions, as well as save search filters for reuse in the future.

All systems are go! Start rocking. 🚀