Your customers might request to see SLA statuses for their requests, or you may want to share this information yourself. Time to SLA enables you to share SLA statuses with your customers by making the SLA Panel visible to them based on the request type. You can even select which SLAs to display.
On this page, you'll learn how to share SLA statuses using the customer portal. Here’s how:
1. Click 
icon on the Jira header menu, and select Projects from the dropdown menu.
Click on the upper left-hand side of the screen.
Go to Projects.
The Jira Projects page will appear.
Click on the project that you want to share SLA statuses.
The Jira Project settings page will appear.
Click Time to SLA on the menu on the left-hand side.
The Time to SLA - Customer Portal SLAs list will appear.
Select All SLAs, Some SLAs or No SLAs for each request type.
If you select Some SLAs, then please specify which SLAs should be shown to your customers.
You can also select SLA(s) for all request types.
Click Save.