The Overdue Custom Field displays breach details for completed and breached SLAs within an issue. If the issue doesn't have a completed or breached SLA, this custom field is hidden.
Time to SLA creates this custom field upon installation; however, you must add it to the screens where you want to see it. If you don’t know how to do that, learn here.
You can click on the lozange to see the details of the breached SLA as shown below.
How to Change Overdue Custom Field Display Options
1. Go to SLA Fields.
2. Click the cog icon in the row of a custom field in order to change its display options.
3. Go to Display Options.
4. The Display Options screen will appear.
5. Select Time Format to display.
You can see the Sample Time String as you select.
Long format: Displays the duration with day/hour/minute/second units and full localized unit labels.
Short format: Displays the duration with day/hour/minute/second units and abbreviated unit labels.
Shorter format: Displays the duration with hour/minute/second units and abbreviated unit labels.
6. Tick Display SLAs of Linked Issues if you want to view SLAs of linked issues within one another.
7. Click Save.