Summary report
- Derya Özdemir
This page is about Time to SLA for Jira Data Center. Using Cloud? Click here.
The Summary report provides a comprehensive view of SLA information on a single page, allowing you to analyze performance and monitor SLA compliance at a glance.
How to create a Summary report
Navigate to to SLA Reports.
From the Report Type dropdown, select SLA Summary Report.
Filter your issues:
Use Project, JQL, or Issue Filters to refine the issues included in your report. When you select one, a new dropdown appears.
If you select Issue Filters, you can also apply Jira’s built-in parameters or a previously saved issue filter.
Leave the filter type blank to include all issues.
When filtering your report, you cannot use slaFunctions in JQL. Instead, use the + More button to refine your SLA selection.
Select the SLAs:
Choose the SLAs you want to include in the report. The list displays all SLAs, both enabled and disabled.
Leave the field blank to include all SLAs.
Use the + More button to tailor the report to your needs.
For example, you can choose to display only the SLAs that are in the critical zone, or to show only the SLAs with an end date within a specific date range. You can add as many parameters as you’d like.
Choose a time format for the report.
Customize the report by adding extra columns from the Issue Columns list.
Click Generate to create your report.
Alternatively, use the dropdown menu to Schedule periodic reports or Create background reports.
Understanding report results
Below is an example Summary report. It displays key information such as: Issue Number, Issue Type, Summary, Priority, Reporter, Assignee, Status, and the selected SLA(s) (for example, Time to Resolution).
The content displayed depends on your customization created with + More, Format, and Issue Columns.
About SLA status and duration, refer to this information:
SLAs within Target: For SLAs that are still on track to meet their target date, the report shows the remaining time until the target is reached.
Breached SLAs: For SLAs that have missed their target date, the report displays the overdue duration, indicating how long the SLA has been breached.
Export the report
Using the button on the right-hand side, you can download your report as an XLSX file. Once you click the button, the download will start automatically.