This article explains how to Customize Sorry, we're currently unavailable. 😴 Leave a message and we'll get back to you soon. When all the chat agents are offline.
This message appears when none of the agents are online, as depicted in the screenshot below. If at least one agent is online, this message will not be displayed.
You can customize the message when all the agents are offline something like Hello how can we help you!. As per your convience.
Please follow the steps to customize the message.
Navigate to Cogwheel >> Apps >> on the left side panel select >> Translate and Customize under Chat
In the search field find Sorry, we're currently unavailable and type the text which you want and click on Save. Now you can check it in the chat widget.
Here is the screenshot how it looks after customized message.