🤔 Context: A Support Engineer is handling multiple customer inquiries through Jira and wants to reply to multiple tickets at once on JSM.
🌧️ User Problem: As a Support Manager, I want to comment on multiple support requests at the same time, as it is too time-consuming to manually type out the same response for each ticket.
☔ Solution: Using Canned Responses Pro Templates for Jira’s Bulk Replies in JSM Queues!
In Jira Service Management, customer requests are organized into queues and you can link, comment, assign, or transition multiple requests using bulk actions. In combination with our browser extension, Canned Responses allows you to comment on many requests at once using your predefined templates.
