This page is about Chat for JSM Cloud. Using Server or Data Center? Click here.
Once you have configured your WhatsApp Business app on Meta’s platform, you can copy and paste the required parameters into the Chat for JSM settings.
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Video overview: Setting up Chat for JSM settings
Watch the video below for a step-by-step guide, or follow the written instructions to complete the setup.
Prerequisites
For correct integration of WhatsApp Business with Chat for Jira Service Management, make sure that:
You have set up an open portal to allow anyone to access your portal.
You're aware of the 24-hour rule according to WhatsApp Business Policy.
Steps
Open your project, and click Project Settings > Chat for JSM > WhatsApp Business.
Follow the detailed instructions below to add the necessary parameters:
WhatsApp integration works on a project basis. You should not use the same configuration data (user system token, phone number ID, app token, app secret) in different projects. This will lead to a problem when a WhatsApp user can receive messages from different projects, but replies will only go to one (last enabled) project.