Atlassian has introduced a new built-in canned responses feature for JSM Cloud. While this feature covers the basics, teams focused on maximizing efficiency might require more than what it offers.
Below, we present a detailed comparison to illustrate how Canned Responses Pro can help you take your service desk efficiency to the next level.
| Canned Responses Pro | JSM Cloud |
|---|---|---|
Supported Apps |
|
|
Templates for comments |
|
|
Templates for the description field |
|
|
Unlimited templates |
(No limits!) |
(Max: 100 templates) |
No character limit for a template |
|
|
Automated Actions |
|
|
Signatures |
| ⚠️ (very limited) |
Statistics & Insights |
|
|
Jira editor support |
|
|
Variables for fields |
| ⚠️ (very limited) |
Attachments in templates |
|
|
Mentioning users |
|
|
Visibility scope |
(Global, group, multiple projects, personal) | ⚠️ (Single project, personal) |
Permissions |
|
|
Support on the Transition screen |
|
|
Support on JSM Queues |
|
|
Export/Import templates |
|
|
Built-in templates |
|
|
Smart Suggestions |
|
|
Favorite responses |
|
|
Scheduled comments |
|
|
Default template that is automatically added to each comment |
|
|
Support for Jira Mobile app |
|
|
Dark mode |
|
|
Data residency |
|
|
