Welcome to Time to SLA for Jira!
Time to SLA is the #1 all-in-one service-level agreement (SLA) tracking app for all Atlassian Jira applications. More than 2,300 customers in 70+ countries trust Time to SLA to manage their SLA contracts.
About Time to SLA:
Step 1: Create your SLA
Define SLA contract conditions based on Jira issue statuses, date fields, or comments. Set a goal using a negotiation date field, fixed duration, or dynamic duration. Narrow down the scope with JQL functions.
Step 2: Track your SLA
As soon as your SLA is in progress, the panel will be visible. Check the color to see the status and use the real-time countdown timer. You can also add colored fields to issues for more information.
Step 3: Create SLA reports and gadgets
Select relevant fields and the app’s JQL functions to generate custom SLA reports quickly. Export your reports to Excel with just one click. You can also add gadgets to your dashboard for live data updates.
Navigate the Documentation
This documentation will walk you through everything you need to know about using Time to SLA for Jira. Each section (listed in the sidebar) includes simple steps, tips, examples, and even helpful checkboxes that will transform you into a Time to SLA champion in no time.
Does your company already use Time to SLA?
If you're a new user, let us walk you through the first steps of using Time to SLA with the Quickstart guide.
Looking to set up Time to SLA for your company?
Check out our Atlassian marketplace listing and request a free demo along the way.
Ready to keep learning and rocking your SLA goals?
Find detailed how-to articles in our extensive documentation.
Need help?
Look no further. Our support team can help.