The SLA Panel will continuously change as your SLA progresses. Discover more about what the different colors and icons mean below.
Color & Icon | What does it mean? |
|---|---|
 | The SLA is in PROGRESS, which means it’s in the safe zone. |
 | The SLA is in the critical zone, which means the deadline is approaching. You can change when the SLA will be in the critical zone from SLA configurations. |
 | The SLA has been COMPLETED succesfully. |
 | The SLA is EXCEEDED/BREACHED/VIOLATED. |
 | The SLA has NO TARGET. |
 | The SLA’s calendar is in out of working hours. |
If there are multiple SLAs within an issue, you will see a distinct panel for each SLA. Check out the image below for an example:
🚀 Next Steps
We learned the ins and outs of the SLA Panel. But can you customize it? You sure can! Let’s learn how.
Customize the SLA Panel