During the Chat Widget redesign, we made slight changes to the text in the widget's user interface. We also enhanced the logic and improved certain app flows, such as the login and registration process, which required the addition of new text or the replacement of existing text to ensure a smooth user experience.
This may affect the translated and customized messages displayed in your Widget.
This applies to you in cases you:
used the old widget code snippet on your websites prior to embedding a new one
have the Chat Widget enabled on your Jira Customer Portal
Actions might be required from you: review the new text strings and make any necessary updates to ensure that you continue to provide the best possible customer support experience.
By navigating to the Jira Settings → Apps → Translate and Customize configuration page, you will see all new text snippets marked with a “new” label:
The following table displays the replaced text strings to assist you in reviewing and making changes to your customization.
OLD text strings | NEW text strings | |
|---|---|---|
| 1 | Forget me | Clear history |
| 2 | Click "New Conversation"<br/>to start a chat with us | Click 'New conversation' button to chat with us. |
| 3 | Drag a file here to upload it,<br/>click to browse,<br/>or paste image from clipboard | Drop your file here, or |
| 4 | Login failed | Email or password is incorrect. |
| 5 | If you have an account with us, please log in, so that we can contact you by email if your problem cannot be resolved immediately. | If you already have an account, please log in. We'll get in touch if your issue cannot be resolved right away. |
| 6 | Please provide your email address, so that we can contact you if your problem cannot be resolved immediately. If you already have contacted us in the past, please log in. | Please register so that we can contact you if your issue cannot be resolved right away. If you've already registered in the past, please log in. |
| 7 | Fill in this form before continuing | Please, fill out this form before continuing. |
| 8 | Submit and continue | Save and continue |
| 9 | We are offline now<br/><br/>Leave us a message<br/>and we will get back to you | Sorry, we're currently unavailable. 😴<br>Leave a message and we'll get back to you soon. |
| 10 | Tap here to pick a file | Tap here to select files |
| 11 | This conversation has been marked as resolved. | This conversation has been marked as resolved.<br>Please, start a new conversation or go back to conversations history. |
| 12 | Fill in required fields | This field is required. |
| 13 | Your email address | Your email |
| 14 | Your full name (optional) | Your name |
Note: Please be aware that the old text will remain visible on the Translate and Customize page as some customers may still be using the old code snippet for external websites. However, this text will not be displayed when using the new widget code snippet and for the Widget on Jira Customer Portal after the updated version is released.
If you face any issues or have questions, feel free to contact our support team.