🤔 Context: An organisation is experiencing ping-pong issues between different internal teams, and the Change Manager wants to reset SLAs when a ticket lands in their queues.
🌧️ User Problem: As a Change Manager, I want to reset the SLA counters when a change request is assigned to CAB so that the team can be shielded from internal impediments such as re-assigning issues multiple times or time spent in other teams’ queues.
☔ Solution: Using Time to SLA’s built-in reset menu!
With Time to SLA, it’s possible to reset ...