Identify issues related to a service desk project

Scenario

A development team isn’t resolving issues coming from support in the expected time.

Solution: Build a scheduled task that labels all issues linked to a support issue as support so that it would be then visible in a Jira filter or a dashboard

JSE keyword

linkedByIssueProject

PowerScripts features

SIL Manager and Scheduler

Method

1. In Jira, go to Settings > Apps.

2. In the Apps sidebar menu, under POWER SCRIPTS, select SIL Manager.

3. On the SIL Manager page, select File > New file to create a new file.

4. Add the following script to the file, and replace MyProject with your project details.

   string [] issues = selectIssues("project = MyProject AND linkedByIssueProject = SUPPORT AND (labels IS EMPTY OR labels != support)");
   for(string i in issues) {
     %issueKey%.labels += "support";
   }

5. Enter a name for the file, then click the Save icon in the top menu to save the file.

6. Select Power Apps Config in the left sidebar. The Power Apps Config menu displays.

7. Select Advanced > Scheduler to display the Scheduled Jobs page.

8. Click Schedule job. The Schedule new job window displays.

9. Select Interval for the Job type. Alternatively, use a CRON expression to define the interval.

10. Set the interval when the script should run, for example,1h.

11. Select the Edit icon in the Script field.

12. Select the saved file from the list and click Select.

    

13. In the Schedule new job window, select the Run as user.

    

14. Click Save. Your saved scheduled job displays in the list of scheduled jobs. You can later edit or delete the job as required.

    

    Now, every 60 minutes, this script will run and add the label Support to any issues that match the JQL query used in the script.