On this page:
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In the screenshot below, you can see all the help and support options that are available after the analysis process starts.
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Clicking the Share info with the support team link shows you a list of options to set your migration data-sharing preferences. The following section explains in detail each of these options.
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Start a migration.
If the migration fails, click the Help icon (
) at the bottom right of the error page. If you have already closed the failed migration, navigate to the Jira Settings > Configuration Manager > Move to Jira Cloud page and click View for your migration in the Manage migrations list.In the Get help on this migration window, choose the Share info with the support team option.
In the Share info with the support team window, select the information you would like to share and click Confirm.
Check if you see the SHARED WITH SUPPORT status at the bottom right of the page. The status means you’ve successfully shared your data with our support team, and you can find it on all migration pages.
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Navigate to the Jira Settings > Configuration Manager > Move to Jira Cloud page in Jira.
Click New migration.
Аdd a name and destination Jira Cloud URL, and click Select to move to the next page.
In any of the following pages of the migration wizard, you can enable sharing data with Appfire’s support team. To do that, click Help
at the bottom right of any page. The options for data sharing are especially useful when you hit an error causing a failing migration.In the Get help on this migration window, choose the Share info with the support team option.
In the Share info with the support team window, check the boxes of the information you would like to share and click Confirm.
Check if you see the SHARED WITH SUPPORT status at the bottom right of the page. The status means you’ve successfully shared your data with our support team, and you can find it on all migration pages.
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Navigate to the cog icon > Configuration Manager > Move to Jira Cloud page in Jira.
In the Manage migrations list, click View next to a migration.
At the bottom right corner of the migration page, click Help
.In the Get help on this migration window, choose the Share info with the support option.
In the Share info with the support team window, check the boxes of the information you would like to share and click Confirm.
Check if you see the SHARED WITH SUPPORT status at the bottom right of the page. The status means you’ve successfully shared your data with our support team, and you can find it on all migration pages.
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Navigate to the Jira Settings > Configuration Manager > Move to Jira Cloud page in Jira.
In the Manage migrations list, click View next to a migration.
Click the SHARED WITH SUPPORT status at the bottom right of any migration page.
In the Share info with the support team window, click Stop sharing or uncheck the boxes of the information you had previously shared and click Confirm.
You’ll return to the Get help on this migration window. You can again choose from the options or click Close to return to the migration.
After you stop the data sharing, check if the SHARED WITH SUPPORT status has reverted to the initial Help icon (
) at the bottom right of the page.
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