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This step only applies to Jira Server. |
On Jira Server, it is HIGHLY RECOMMENDED highly recommended to set up an integration user for use exclusively with the Connector for Salesforce and Jira.
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Creating this Jira user, while optional, is HIGHLY RECOMMENDED to avoid potential synchronization issues between Jira and Salesforce.
See See this KB article for a potential issue that can arise if a dedicated integration user is not created.
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| Warning |
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If using Jira Service Management, make sure the Integration user has access to the Jira Service Management projects in order for the integration to work. |