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This article explains how to troubleshoot the error, “Something’s gone wrong”, when accessing the Configuration Manager for Jira Cloud(CMJC) app.
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\uD83C\uDF31 Solution
Initial Troubleshooting steps:
Try to re-installing install the CMJ Cloud app.
Please check Check if the license is activated from the billing section or check if there are any billing-related issues.
Please try accessing Try to access it in different browsers or incognito windows.
If none of the above steps didn’t help and still the issue persists, please generate a HAR file and check the network for any issues in the firewall that could prevent this the app from accessing. being accessed. Here are the instructions:
Analyze the HAR file and check if there is a '0' status code for the CMJ entries which . If present, that means there us is no response when the starting start page of the CMJ app is requested.
Make sure that the browser /computer has access to cmj.botronsoftcloud.com. The access can be verified with this page: https://cmj.botronsoftcloud.com/atlassian-connect.json. If one can open this link and see the JSON, then CMJC’s UI should work.
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If one cannot access the link then , it means the network firewall is blocking the CMJ app. In that case, one should check with the network administrator and should whitelist the “botronsoftcloud.com” domain in the network firewall.
Once the domain is whitelisted, please re-install the CMJC app and the app it should work now.
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