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If you have contacted the Atlassian Support Team regarding performance problems before and have a preliminary analysis, let us know and add our Support Team to that ticket. 

In case of contacting If you contact our Support Team via our portal or e-mailfor the first time, please remember to attach the required information to the request. Below, you can find a list of potential performance problems and information on data necessary to collect before contacting our Support Team

  1. Some of BigPicture's functions are slow.

  2. Whole Jira or BigPicture is slow.