In this section, you will find the most common question and the reporting procedure:
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BigPicture - BigTemplate (
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compatibility of plugin versions)
Generally, it is recommended always to keep your plugins up to date. Nevertheless, before upgrading your app, it is necessary to ensure that the other two are up to date. It is a good idea because of the lack of compatibility issues and the latest bug-fixing and functionality improvements.
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More information on plugin versions and their compatibility can be found here.
Clear
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cache
Most problems with outdated information that can cause errors can be resolved by clearing the cache.
IMPORTANT: The "Clear cache" button is hidden under a feature flag and is NOT available on Jira Cloud. If you need to use this button, please contact Support, and a feature flag can be removed via Cloud Manager:
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You can find more Basic Troubleshooting information on the BigPicture Configuration page. Remember that those settings are accessible only to users with Jira admin permissions.
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Steps
To clear cache:
Go to the App Configuration
Click a wrench icon at the top right
OR gear icon at top right > Manage Apps > BigPicture
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2. Select "Advanced" > "Technical info"
3. Click "Clear cache" and "Clear permission cache" (whichever applies)
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Refer to the Plugin cache page for further instructions.
Reporting Procedure
If you are experiencing issues with any of our applications and wish to help us diagnose them faster, please follow the steps below before submitting a report to our Support.
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How does the Box start and end date affect the schedule?
When you add a new task to the scope of the Box and the task does not have any date estimates, the App will use the 'Creation date' as the start and end date. When tasks have dependencies defined, the linked tasks will be rescheduled when one of the auto period modes is enabled.