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Canned Responses Settings
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This page is about Canned Responses Pro Templates for Jira Server/Data Center. Using Cloud? Click here.

The add-on offers several settings to customize the use of canned responses for individual users, projects, and globally across the entire Jira instance.

To get to the Canned Responses Pro Settings page:

  1. From the top navigation bar in Jira,

choose the Cog icon 

  1. choose the cog icon > Add-ons

 

  1. or

 

  1. Manage apps.

  2. Find Responses Configuration under Canned Responses

Pro

  1. for Jira in the sidebar menu.

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On this page:

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Once you reach the Canned Responses Settings page, you'll see the following settings:

3. Description field

By checking

When you check this box

you will extend

, the Canned Responses

Pro

functionality extends to the Description field in Jira. This

means

allows users to use Canned Responses

Pro will be available to your users

when working with the Description field.

4. Text fields

By checking

When you check this box

you will extend

, the Canned Responses

Pro

functionality extends to all

of the

Text Field (multi-line) custom fields in Jira. This means Canned Responses

Pro will be

is available to

your

users when working with any Text Field (multi-line) custom field.

5. Unresolved macros

By checking this box, you can include unresolved macros in rendered templates.

6. Google Analytics

To better understand

our

users' needs

better

,

 we collect

we collect anonymous statistics

of

on the plugin's use. Statistics include:

  • Viewing of management pages

  • Navigating between scopes

  • Number of templates for each scope

  • Adding/editing/removing templates

  • Inserting templates

These statistics  tell us how we should develop our plugin to make our users happy, esp.

These statistics help us determine which features are commonly used

commonly

and which we may

think of

consider removing.

We also collect the version of Jira that

our

the plugin is installed on

- we

and use this data to decide which versions we no longer need to support

basing on this data

.

You can disable this feature in case

If you don't want to send your statistics, you can disable this feature.

 

6. Access to shared responses

You can manage groups and roles entitled to use the plugin.

 Entitled user

Entitled users can see and use project and global templates.

 It's enough for user to

Users only need to be in one group or have at least one of the given roles in the project context to use

shared responses

shared responses.

 

Note that

it

this setting does not restrict

templates management. Managing uses

template management, which is managed using standard Jira global and project administrative permissions

. See visibility scopes description to find out more

.

Entitled

Not entitled

Personal

(tick)

(tick)

Project

(tick)

(error)

Global

(tick)

(error)

(tick) - Can view

(error) - Can't view

7. Access to plugin

By default, all Jira users can use personal canned responses. By unchecking this option, you can disable the plugin completely for users beyond the groups and roles selected in the

section access

“Access to shared responses” section.

8. Example personal templates

Choose whether Canned Responses should generate example templates for new users. When enabled, users

that open

who open the templates list for the first time will have

2

two example templates generated. Once generated, templates can be modified or removed. If removed, they won't show up again.