Visibility scopes

This page is about Canned Responses for Jira Server and Data Center. If you are using Jira Cloud – please see the cloud documentation.

You can create response templates of three different types:

  • Personal - Visible only to particular user. Managed by the owner.

  • Project - Visible for issues from particular project. Managed by project administrators.

  • Global - Visible to everybody. Managed by Jira administrators.
     



Jira Admin

Project Admin

Project User

Any User



Jira Admin

Project Admin

Project User

Any User

Personal

Project

Global

 - Can administer, view and use

 - Can view and use

 - Can't view nor use