Visibility scopes
This page is about Canned Responses for Jira Server and Data Center. If you are using Jira Cloud – please see the cloud documentation.
You can create response templates of three different types:
Personal - Visible only to particular user. Managed by the owner.
Project - Visible for issues from particular project. Managed by project administrators.
Global - Visible to everybody. Managed by Jira administrators.
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Jira Admin | Project Admin | Project User | Any User | |
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Personal |
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|
Project |
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Global |
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 - Can administer, view and use
 - Can view and use
 - Can't view nor use